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Unexpected downtime (MAJOR INCIDENT)

MeTa 10 Mar 2021 9,589 views 24 replies

Dear MU-tizens,

OVH (our hosting provinders) have serious problems with datacenters.

OVH Quote:

Quote

March 10, 2021 3:28AM UTC

[Identified] We are currently facing a major incident in our DataCenter of Strasbourg with a fire declared in the building SBG2. Firefighters were immediately on the scene but could not control the fire in SBG2. The whole site has been isolated, which impacts all our services on SBG1, SBG2, SBG3 and SBG4. If your production is in Strasbourg, we recommend to activate your Disaster Recovery Plan. All our teams are fully mobilized along with the firefighters. We will keep you updated as more information becomes available.

Our servers are in SGB3 building.

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Replies 24

MeTa · 24 Mar 2021 at 14:49

Quote

Update March,24 10pm

pCS: we hope have all the servers cleaned and UP by Friday. We need 24h to restart the whole cluster and resync some data. Then we will give the RO access to pCS on Saturday. Full RW from Sunday. Can be faster.

MeTa · 28 Mar 2021 at 18:47

Hello,

We finally have received access to the server and we're currently checking all data for integrity issues.

We'll need to complete some tasks before we can restart the server:

1. Check all data integrity, including server configuration and database

2. Test for potential issues in our server-> website data comm

3. Updating Gold Member Status, and Temporary items by adding the offline time to the expiry date.

Updates shall be posted as we are completing the steps described above.

Best Regards,

MeTa

MeTa · 29 Mar 2021 at 10:49

Hello everyone,

As promised we are happy to announce that file integrity has been succesfully checked and no loss reports have been detected.

We’ve extended the Gold Member status to all eligible users by a period of 40 days.

We’ve extended the wings expiration date by 40 days to all users that had active wings on their characters at the date of the incident. If your wing shows as expired it surely has been expired at the date of the incident.

Now that we can carry on with our job, here is the following tasks that we are currently involved in:

1. Item Shop- The item shop is in a pretty advanced state, however further work is required since we didn’t have access to the database in order to complete it, and we’ve been forced to pause it’s developement.

2. Small BugFixes and player suggested improvements (More details will be posted at the delivery date)

3. Free Reward in diamonds and Gold Member for players/ new players ( More details will be posted at the delivery date)

4. Adding more monsters to each spot in order to speed up the reset process.

Best Regards,

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Unexpected downtime (MAJOR INCIDENT)

Replies 24

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